F.A.Q. & Troubleshooting
- Does a user (with an account) have to first log into their account before they can apply their earned points, or can they apply the points during the checkout process when they log in?
- I've followed the integration guide and my integrated content wont display
- Does your installation package come with a custom skin to my store's theme?
- Why do the “As low as” prices for products match the prices without the points discount, and the number of points using indicates “No Points”
- I see no products in the customer account "redeem your points" block.
- I created a shopping cart redemption rule but I don't see the interface in my cart
- What Is MageRewards IIR?
- How can I get the amount of points you can earn for buying a product using code?
- What versions of Magento is MageRewards compatible with?
- Adding a Learn More link after Earning Block in Product Info Page
- Is there an installation manual available if we would prefer to install the software ourselves?
- Magento is unable to load MageRewards templates
- Can MageRewards be set-up with only certain web sites within one Magento installation?
- I integrated MageRewards but I don't see the content
- I tagged a product and didn't receive points for it.
- How do I let customers share points between multiple web-sites?
- Can ST Reward Customers for Completing Tasks Related to Applications Outside the Magento System?
- If the order was placed in the back-end admin panel (over the phone or something) would the customer still earn the points they are entitled to?
- My customer earned points but can't use them
- Shopping cart column headers do not match up to shopping cart item column cells