Cannot connect MageRewards Account from Magento Admin but can log in at Platform sites
Problem:
Connecting MageRewards Account from Magento Admin throws error and cannot connect but logging in directly to platform account is working.
Error Message:
An error occurred while connecting to your MageRewards account: An undefined error has been returned from MageRewards servers Contact the MageRewards support team if the problem persists.
Steps to Troubleshoot:
- Create a php script to check the php info.
- Search for the open_basedir.
- If open_basedir is not empty, please ask the client to disable open_basedir from php.ini.
- Restart server after the modification is saved to take effect.
- Run php info script and look for the open_basedir, this should be empty now.
- Log in to Magento Admin and try to connect MageRewards Account