Cannot connect MageRewards Account from Magento Admin but can log in at Platform sites

Problem:

Connecting MageRewards Account from Magento Admin throws error and cannot connect but logging in directly to platform account is working.

Error Message:

An error occurred while connecting to your MageRewards account: An undefined error has been returned from MageRewards servers Contact the MageRewards support team if the problem persists.

Steps to Troubleshoot:

  • Create a php script to check the php info.
  • Search for the open_basedir.
  • If open_basedir is not empty, please ask the client to disable open_basedir from php.ini.
  • Restart server after the modification is saved to take effect.
  • Run php info script and look for the open_basedir, this should be empty now.
  • Log in to Magento Admin and try to connect MageRewards Account

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