Products added to cart, but cant redeem points from catalog
- If products are being added to the cart from the catalog product info page, and
- the catalog product info page is showing that there are valid ways that the customer can redeem points.
- Turn on template path hints to see what template is actually being used in the catalog product view page.How to turn on template path hints.
- Edit the template for your catalog product info page and make sure that redemption_uses and redemption_rule form elements are also being posted to the shopping cart
- Try turning off other extensions (by editing the app/etc/modules/ XML files) and seeing if that helps.
You can also set logs in the Observer.php to be sure points information is being passed.